Privacy notice

Last updated: 27 October 2026

Skillscribe (Dubai, United Arab Emirates) runs the Home Learning Club. This notice explains what we collect, why, and the choices you have. We collect as little as we can, never sell your information, and never use advertising or tracking cookies. We aim to handle personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

What we collect

• Your account: your name, the name you’d like us to call you (if you give one), your email and (if you give it) your mobile number; when your account was created and last used; and the type of device you log in with (for example “iPhone · Safari”).
• Your passkey: a public key only. Face ID, Touch ID and fingerprints never leave your phone or computer — we can’t see them, and there is no password to store.
• Your child: first name, curriculum, year group and subjects (their profile). If you choose a subscription, also the learning details you share: weekly pack length, what they’re working on at school, where they get stuck, what they enjoy, the Face to Face dates you pick (and the times Skillscribe confirms), and anything you add in the notes box. On the Personalised and Face to Face plans, also their progress: results and notes from marked work and Face to Face sessions, the short learning notes Quill makes (see Quill, below), and Quill’s picture of each child: for each skill, the evidence behind it (a quick check, a marked worksheet, a Face to Face session, a note from Skillscribe or from Quill), with the date, what it showed, any mix-up and what helped, and Quill’s summary of what’s secure, what’s being practised and what comes next.
• Quick checks: on those plans, a quick check is three questions on one skill. We keep the questions, your child’s answers and the score, as evidence for Quill’s picture.
• Your subscription and payments: which plan, its status and dates. Card payments are handled by Stripe — we never see or store card numbers. Stripe keeps your billing details and invoices. If you pay Skillscribe directly instead, we record the plan you chose and the dates it runs.
• Work your child hands in: the PDF or photos of completed worksheets you upload (photos are made smaller on your device first, and put together into one PDF), and Skillscribe’s marks, corrections, written feedback and marked copies, with the dates of each step. Only your family and the Skillscribe team members who mark work can open them; no AI looks at them. Please photograph just the page. You can download them at any time, and they are deleted with your account.
• Worksheet downloads: which worksheets were downloaded and when, so we can support your child and protect our materials.
• The enquiry form: if you use “Share your child’s needs”, your answers go to Skillscribe’s Google Form.
• Quill, our study owl: what you type or say to Quill is sent to our AI service to produce a reply; the conversation itself is not stored. When you’re logged in, Quill greets you by the name you chose and uses your children’s first names, year groups, curricula and subjects to pitch its help. On the Personalised and Face to Face plans it also uses the learning details you’ve shared, your child’s progress notes and the worksheets your plan includes (so it can find “Question 4” on this week’s sheet), and after a conversation about your child’s work it may keep a short learning note — for example a skill they’re practising, a mix-up to watch for, or what helped — so its help fits better next time. These notes never include the conversation, health or family matters; you’ll find them in Quill’s picture in your account, where you can remove anything Quill noticed. Quill only ever sees your own family’s information. To keep free worked examples fair, we count how many Quill has shown each day, against your account or a scrambled (one-way hashed) form of your network address; the count is deleted after two days. If you talk to Quill, your voice is turned into text and the recording is not kept. How your voice sounds is worked out on your own device; at most a one-word hint (such as “worried”) goes with your question so Quill can answer kindly.
• Updates and notifications: the last 100 updates shown on your dashboard (new worksheets, feedback, Face to Face times, a plan switching on). If you switch notifications on (Settings → Notifications), we also keep the address your browser gives us for that device, with its type (for example “iPhone · Safari”). Notifications are delivered by your browser’s own service (Apple, Google, Microsoft or Mozilla), encrypted so that only your device can read them. Switch them off at any time, there or in your device’s settings.
• The weekly cover: each child’s cover page is made on your own device from what’s already in your account; nothing extra is stored.
• On your device: one essential log-in cookie, and a few settings such as whether Quill’s voice is on and whether someone has logged in on this device before.

Why we use it

To create and protect your account, keep your child’s profile, prepare and deliver the weekly packs, mark work and give feedback on the plans that include it, take payments and keep tax records, answer your questions, and keep the service secure (for example, spotting unusual sign-ins or downloads).

Who helps us

We use a small number of trusted services: Cloudflare (hosting, our database, Quill’s AI and reading the text of our worksheets), Stripe (payments and invoices), Xero (our accounts: each payment is recorded there as an invoice with your name, email and the amount), Google (the enquiry form), WhatsApp (if you message us), and, if you switch notifications on, your browser’s push service (Apple, Google, Microsoft or Mozilla), which carries them to your device without being able to read them. They may process data outside the UAE, under their own security and privacy commitments. Each sees only what it needs.

How long we keep it

We keep your account while you are a member and for up to 12 months after it was last used with no plan running, then delete it. Payment and invoice records are kept for as long as UAE tax law requires (currently at least five years). If you delete your account, we remove your details straight away, except records we must keep by law.

Your choices and rights

• See your data: in your account, go to Settings → Privacy & data → “Download my data” for a copy at any time.
• Correct it: edit your child’s profile and your own details in your account, or message us.
• Delete it: in your account, go to Settings → Privacy & data → “Delete my account”, or ask us on WhatsApp. If a subscription is still running, we close the account when it ends.
• Ask us anything: [email protected] or WhatsApp +971 58 508 5699.

Children

Accounts are for parents and guardians. We ask only for a child’s first name and learning details, and children do not create accounts.

Keeping it safe

Every connection is encrypted. Accounts are protected by passkeys, which can’t be guessed, reused or phished. Only Skillscribe’s owner, and the team members the owner authorises, can open Skillscribe’s private management tools: each signs in with a passkey and a code from an authenticator app, sees only what their role needs, and every sign-in and important action is logged.

Changes

If we change this notice, we’ll update the date above and tell members about anything important.